Bringing a whole new meaning to “State-Of-The-Art”

For more than a decade, ThinManager by ACP has been helping companies and municipalities manage State-Of-The-Art automated facilities across the globe.  Chances are that every day, you buy or use a product or service that ThinManager has helped deliver to you.

Over the years, our ever-expanding customer base has become the impetus for more ThinManager training and education offerings.  From our Roadshow which comes to your hometown to deliver product knowledge to your front door, to our large product launch events, we have always looked for new and better ways to make sure that you get the most out of your ThinManager based thin client systems.

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MailBag Friday (#17)

Every Friday, we dedicate this space to sharing solutions for some of the most frequently asked questions posed to our ThinManager Technical Support team.  This weekly feature will help educate ThinManager users and provide them with answers to questions they may have about licenses, installation, integration, deployment, upgrades, maintenance, and daily operation.  Great technical support is an essential part of the ThinManager platform, and we are constantly striving to make your environment as productive and efficient as possible.

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MailBag Friday (#16)

Every Friday, we dedicate this space to sharing solutions for some of the most frequently asked questions posed to our ThinManager Technical Support team.  This weekly feature will help educate ThinManager users and provide them with answers to questions they may have about licenses, installation, integration, deployment, upgrades, maintenance, and daily operation.  Great technical support is an essential part of the ThinManager platform, and we are constantly striving to make your environment as productive and efficient as possible.

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The Benefits of Shadowing Clients

Here at ACP, we have been working tirelessly to discuss and promote the important distinctions between ThinManager and the competition.   The most prevalent of those distinctions is that while other centralized management solutions manage the server, ThinManager manages the clients as well as their connections to the server.  A prime example of this is the Shadowing feature, which is perhaps the most used ThinManager function by customers as well as integrators.

Shadowing is a function that allows an authorized user to view what is running on a remote client from anywhere using a number of methods with just one simple mouse click or keystroke.  For most system engineers, using Shadowing from their Control Room is the most common usage, as well as being simple and convenient to deploy.  This useful feature greatly reduces the time between an operator reporting a problem and an administrator being able to review the current session.   Now an engineer or administrator can simply view the individual session currently running at any client in the facility without having to leave the Control Room.  With Shadowing, it now takes minutes to review a problem client or session instead of hours.

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MailBag Friday (#15)

Every Friday, we dedicate this space to sharing solutions for some of the most frequently asked questions posed to our ThinManager Technical Support team.  This weekly feature will help educate ThinManager users and provide them with answers to questions they may have about licenses, installation, integration, deployment, upgrades, maintenance, and daily operation.  Great technical support is an essential part of the ThinManager platform, and we are constantly striving to make your environment as productive and efficient as possible.

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MailBag Friday (#14)

Every Friday, we dedicate this space to sharing solutions for some of the most frequently asked questions posed to our ThinManager Technical Support team.  This weekly feature will help educate ThinManager users and provide them with answers to questions they may have about licenses, installation, integration, deployment, upgrades, maintenance, and daily operation.  Great technical support is an essential part of the ThinManager platform, and we are constantly striving to make your environment as productive and efficient as possible.

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MailBag Friday (#13)

Every Friday, we dedicate this space to sharing solutions for some of the most frequently asked questions posed to our ThinManager Technical Support team.  This weekly feature will help educate ThinManager users and provide them with answers to questions they may have about licenses, installation, integration, deployment, upgrades, maintenance, and daily operation.  Great technical support is an essential part of the ThinManager platform, and we are constantly striving to make your environment as productive and efficient as possible.

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Virtualization in an Industrial Environment (Part 3)

This is the third and final part of our three part series focusing on the entire process of Virtualizing in an industrial environment.  While there is a lot of talk about Virtualizing and VDI, we wanted to focus on the viability and deployment of Virtualization in an industrial and manufacturing environment which would speak to the concerns and difficulties specific to this industry.

Part 3: Managing Your Environments?

 

In Part 2 of this series, we discussed whether or not Virtualization is necessary once you’ve centralized, and, if it is, how far do you go. For most System Administrators,  RDS is the easiest and most cost effective place to begin.  The need to only install OS’s and applications once, and having them deploy to multiple clients, can provide enough time savings and reduced administrative headaches that Virtualization could very well just be an added cost to a system that already does everything the end user requires.

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MailBag Friday (#12)

Every Friday, we dedicate this space to sharing solutions for some of the most frequently asked questions posed to our ThinManager Technical Support team.  This weekly feature will help educate ThinManager users and provide them with answers to questions they may have about licenses, installation, integration, deployment, upgrades, maintenance, and daily operation.  Great technical support is an essential part of the ThinManager platform, and we are constantly striving to make your environment as productive and efficient as possible.

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Virtualization in an Industrial Environment (Part 2)

This is the second in a three part article focusing on the entire process of Virtualizing in an industrial environment.  While there is a lot of talk about Virtualizing and VDI, we wanted to focus on the viability and deployment of Virtualization in an industrial and manufacturing environment which would speak to the concerns and difficulties specific to this industry.

Part 2: How Much Virtualization is Needed?

In Part 1 of this series, we discussed the need to centralize computer resources before considering whether or not to virtualize them.  The vast majority of ThinManager customers use Remote Desktop Services (formerly Terminal Services) as their Centralization solution.  One reason for this is that RDS is included with every Windows Server installation, so there are fewer initial costs incurred when centralizing.

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