MailBag Friday (#5)

Every Friday, we dedicate this space to sharing Technical Support emails we have recently received.  Our hope is that this weekly feature will help to educate other ThinManager users and provide them with answers to questions they may have about licenses, installation, integration, deployment, upgrades, maintenance, and daily operation.  Great Technical Support is an essential part of any software product, and we are constantly striving to make your environment as productive and efficient as possible.


Five Ways to Get Thin This Summer

It is that time of the year again.  The days are getting longer, the nights are getting warmer, and the cover has been taken off the pool.  With summer right around the corner, people everywhere are trying to get thin in time for swimsuit season.  But what about your office?  Your factory?  Your remote facilities?  Fear not, ThinManager has five simple tips for them to get thin this summer:

1) Eliminate Bloat:

Reclaim your desk by getting rid of your big PC towers and huge CRT monitors.  By switching to thin clients, you can greatly reduce your energy costs and enjoy a more efficient work environment.  A thin client network will allow your infrastructure to stay agile and allow you to easily change your architecture whenever there is a need.  ThinManager knows that there is no easier way to manage thin clients than the ThinManager Platform…and an organized and agile business is a successful business.


A Walk through the Clouds

Unless you live under a rock on a deserted island, chances are you have heard about, considered using, or are moving toward “The Cloud.”  It is now a prevalent and unavoidable topic of conversation that has finally made its way from computing industry professionals to the general populace.   In the very near future, “The Cloud” will have become just another term in the lexicon of technology that people accept as a part of their daily computer activity, even if they don’t entirely understand it.  Much like instant messaging, search engine, the web, and Wi-Fi, the cloud is rapidly becoming as much a part of our daily lives as the bowl of cereal we have to start our day.


Configuration and Setup for a Terminal

Here at ACP we often speak at great length about all of the amazing features ThinManager has to make your facility more secure and efficient.  But while perusing our blog archives, I realized that perhaps we have neglected explaining the basics and have placed the cart before the horse.   So I have decided to dedicate this week to explaining one of the most basic processes necessary to implementing ThinManager – setting up a ThinManager ready thin client.

Terminal Configuration Wizard

To connect a new terminal to your ThinServer, you must first set the basic configuration via DHCP or via a static IP.  Once the server and the terminal are communicating with each other, it is just a matter of clicking the appropriate selection boxes as you navigate the Terminal Configuration Wizard


Chevron North America Exploration & Production using ThinManager to power production


Since 1879, Chevron has been on the cutting edge of exploration and innovation. Over the years they have grown and changed with the times and have always continued to evolve along with the needs of the world. Today, they are not only one of the largest companies in the world; they are a global leader in technology. When Chevron needed a new technology for plant management, they chose ThinManager.

Time to Upgrade

For years, Chevron had used custom built remote units for their facilities to work within custom parameters specific to their industry regulations. After years of dealing with the added resource cost in cash and labor, a project manager made the suggestion to switch to thin clients as a hardware solution at a specific plant. The suggestion was met with approval and they began the task of searching for a thin client management platform that could meet their needs.


ACP’s New International Partners

ACP World Map

The last few months have been very busy for the ACP International team. The period between March and May has seen four new distributors begin working with ACP to promote and support ThinManager solutions in over a dozen countries.

We’d like to welcome the following new distributors to the ACP family!

  • Klinkmann Automation (Wonderware Finland)

Wonderware Finland (Klinkmann Automation) is already a familiar name to many of our customers who do business in Eastern Europe and Scandinavia. Wonderware Finland will represent ACP not only in Finland, but as Wonderware Russia they will be able to provide much needed support and sales to a large clientele base in the former Soviet Union. As Klinkmann, they also have offices and will represent ACP in Lithuania, Latvia, Estonia and Ukraine. During their current Russian roadshow, Klinkmann have been showing the benefits of ThinManager to interested clients in all major cities.


Real World ThinManager | Part 12

Multiple Sites

• Switchover to thin clients left one branch with new PCs.
• Other branches deployed ThinManager Ready thin clients.

• Duplicate success of thin clients to branch with ThinManager’s WinTMC to protect PC investment.

A worldwide manufacturing company started to standardize on ThinManager and installed thin clients at four of their locations.

Another location had just deployed PCs throughout their plant, but once they saw how well the ThinManager Ready thin clients worked and how much money it saved, they wanted to switch to ThinManager.


Real World ThinManager | Part 11

Medical Equipment Manufacturing

• IT maintaining and updating 100+ PCs on a weekly basis.

• Deployed thin clients and ThinManager’s WinTMC to existing PCs.
• IT can now manage and update the servers that deliver the application.

The IT department of a medical company had to patch and update over 100 PCs, usually every week, to deliver the latest version of Microsoft Office.

They switched to ThinManager and were able to move most of the users to ThinManager Ready thin clients. This allowed them to support and maintain two Office Suite terminal servers instead of 60 PCs.


Real World ThinManager | Part 10


• User interface needed underground in dusty, harsh environment.

• Servers installed at ground-level in controlled rooms.
• Thin clients deployed in the mine.
• IT maintains and monitors from the ground-level.

One of the shafts in this mine extends over a mile into the earth into an extremely dusty environment that is particularly hostile to computers. A PC failure meant an hour delay while a replacement is brought down from the surface. The only alternative was to setup a computer shop manned by IT underground. Neither alternative was acceptable.


ThinManager 5.0 XLi to be Released Hot on the Heels of v4.1!

Just last month we announced the March release of ThinManager 4.1 that will include Virtualization management tools and a brand new iPhone app.

This month we are proud to announce the June release of ThinManager 5.0 XLi!

This version of ThinManager will be able to boot thin clients from a wide range of vendors like HP, Wyse, Lenovo and many others. You can check our compatibility list to see what thin clients already work. If you don’t see your model just fill out the MyThinClient form at and we’ll test your model to see if it will work with the new ThinManager XLi!