MailBag Friday (#9)

Every Friday, we dedicate this space to sharing solutions for some of the most frequently asked questions posed to our ThinManager Technical Support team.  This weekly feature will help educate ThinManager users and provide them with answers to questions they may have about licenses, installation, integration, deployment, upgrades, maintenance, and daily operation.  Great technical support is an essential part of the ThinManager platform, and we are constantly striving to make your environment as productive and efficient as possible.


Q- I saw your blog last week about the USB to VGA I can use with my ThinManager 6 Platform.  Are there any tech restrictions?  Will it support USB to DVI as well?


A – ThinManager 6 supports the new USB to VGA functionality with any thin client supported by ThinManager using an adapter with a DL-195 chipset.  In addition, if the adapter comes with a VGA to DVI extender, ThinManager supports that as well.




Q- I was looking at my ThinManager today and noticed that some of the Terminal Server icons in the system tree had a green colored indicator while others were red.  Can you tell me what that means?


A – The red icon means that the ThinServer service cannot connect to the terminal server and access the load info on the terminal server.  It doesn’t mean that the terminal server can’t host sessions, it just means that the thinserver can’t talk to it.  Often this is a case of a lack of permissions, DCOM errors, or a difference in permissions between Server 2003 and Server 2008.

There are a couple of issues and a few tech notes.
1)  2008 has different security structure than 2003. DCOM is often incompatible. Try adjusting the DCOM on both the 2003 & 2008 machines.
2008 may need ports open.
2)  You can create a local administrative account on all the ThinManager servers and terminal servers and use that for communications.



Q-  I am replacing an Advantech model MBPC-200-0023 with an Advantech UNO-2053GL and I need to know how to set up the new unit to communicate with the WonderWare server like the old unit did.


A – The UNO-2053GL is a modern thin client and will run on any of the last three versions of ThinManager without a problem. These are ThinManager 4, ThinManager 5, and ThinManager  6.

You add the thin client, configure the IP address, and once it connects to ThinManager you either select the terminal it is replacing or select the Create New Terminal option to launch the Terminal Configuration Wizard in ThinManager.
If you have a current version of ThinManager you can find help in our ThinManual and our TechNotes.

Tom Jordan

V.P. of Marketing - Automation Control Products

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