MailBag Friday (#10)

Every Friday, we dedicate this space to sharing solutions for some of the most frequently asked questions posed to our ThinManager Technical Support team.  This weekly feature will help educate ThinManager users and provide them with answers to questions they may have about licenses, installation, integration, deployment, upgrades, maintenance, and daily operation.  Great technical support is an essential part of the ThinManager platform, and we are constantly striving to make your environment as productive and efficient as possible.

 

Q- I am using ThinManager 5.0 and have two Arista thin clients running over wireless and need to know if there is a selection to download to the client so that it will go to sleep if there are no processes running?  If so, what can I do to get the client to wake up without downloading from its server?

 

A – Our screen saver module will activate after a set time period (30 minutes is the default).  It also has a Disable Time Period that can be used to force the screen saver off during your normal business hours.

See section 15.12.2 Screen Saver Module in

http://www.thinmanager.com/technotes/01_Intro/Manual60/TM6_Chapter15_Modules.pdf

-TM

__________________

 

 

Q- What is the max resolution supported on the VGA and DVI on the ThinManager Ready Arista 3300?

 

A – The maximum resolution is 1920×1440

-TM

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Q- I found this adapter to be used as video port. It states it operates via a DL-195 chipset. Do you think it would work?

 http://www.amazon.com/Plugable-UGA-2K-A-2048×1152-1920×1200-DisplayLink/dp/B0038P1TP4

How many extra monitors can I have using this adapter with a single thin client? If it has 4 USB ports, can I buy 4 adapters and have 4 extra monitors?

 

 

A – Yes, we support a maximum of five monitors, so the onboard port and four additional via USB.

-TM

__________________

Tom Jordan

V.P. of Marketing - Automation Control Products

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