MailBag Friday (#12)

 

Every Friday, we dedicate this space to sharing solutions for some of the most frequently asked questions posed to our ThinManager Technical Support team.  This weekly feature will help educate ThinManager users and provide them with answers to questions they may have about licenses, installation, integration, deployment, upgrades, maintenance, and daily operation.  Great technical support is an essential part of the ThinManager platform, and we are constantly striving to make your environment as productive and efficient as possible.

 

 

Q-   I have one user that runs multiple applications.  I want to restrict permissions so when that user is running a session, they only log into the current application they are using and not log in for the others.  Optimally, that user would have the option of manually logging into their other individual applications.  I’m assuming that the Terminal Server itself would do the clean up and log users off after 5, 10 or 15 minutes of inactivity?

 

A – There are two settings that are set per display client that should get you the behavior that you want.  On the Display Client Options page of the Display Client Wizard, make sure you have “Connect at Bootup” unchecked and “Always Maintain a Connection” unchecked.

-TM

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Q- We’re adding individual user smart cards with PIN numbers as an enhanced security measure, and I want this to get passed through to Thin Manager to avoid having to reset user passwords every 60 days as they expire on each individual Terminal Server.  Can ThinManager help me avoid this tedious step?

 

A – This should currently work WinTMC clients connecting to Windows Server 2003 or newer servers.

-TM

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Q- We’re currently running ThinManager version 4, and looking to upgrade to ThinManager 6.0.  I’m trying to get a list of things together that are the changes/additions from version 4 to 6. I’m not finding them on your site. It is probably one of those obvious links that I’m overlooking.  Please advise.

 

A – We have two Tech Notes on this subject.

   This covers what features are added in each release.

 

    This covers the changing of terms as the product has evolved.

 

-TM

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Q-  One of our previous installations is going into the hands of our IT Department.  They are looking for automatic windows updates on Windows Server 2003.  Do you think this could cause any issue for ThinManager?


A – It shouldn’t be an issue.  There are no known issues with ThinManager regarding Windows updates.

-TM

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Tom Jordan

V.P. of Marketing - Automation Control Products