MailBag Friday (#34)

Every Friday, we dedicate this space to sharing solutions for some of the most frequently asked questions posed to our ThinManager Technical Support team.  This weekly feature will help educate ThinManager Platform users and provide them with answers to questions they may have about licenses, installation, integration, deployment, upgrades, maintenance, and daily operation.  Great technical support is an essential part of the ThinManager Platform, and we are constantly striving to make your environment as productive and efficient as possible.

 

 

Is it possible to have different automatic logins for applications running on different servers.  It looks to me that the auto login is thin client based.  Is that the case?

 

By default the login is specified at the terminal level. If you need different display clients to use different credentials, you may specify an override:

Right click Terminal > Modify > Next x4 (Display Client Selection) > Select a Display client from the right pane > Override

-TM                        

 

 

Which Windows Operating systems does the latest version of WinTMC run under?  

Will WinTMC run in a Windows Server 2000 or 2003 environment?  We thought about deploying our old SCADA server computers as WinTMC clients, but they’re running Server 2000 and Server 2003.  We tried to install WinTMC on both those computers, but the installation failed and I received the following error message: “not a valid Win32 application.”

 

That error usually comes about when trying to run a 64 bit application on a 32 bit processor/OS.  

WinTMC is a 32 bit application and should work on both Windows Server 2000 and Windows Server 2003 (x32). You can download the most recent version of WinTMC here:

http://downloads.thinmanager.com/Files/WinTMCInstall.zip

-TM                     

 

I need to know if it is necessary to connect my thin clients to a backup power source?  Could I loose my session or data if the thin client I am working from loses power?

 

Power Backups are not normally used with thin clients, just the servers.  The session that an operator is looking at is on the server and not the thin client. If the thin client loses power it will disconnect from the server session. The session will remain in an idle state on the server. When the thin client powers up again it will reconnect to that server session.

-TM              

 

We are currently using ThinManager Platform 6.0 on a server running Windows Server 2012 at our facility and wanted to know if/when ThinManager support for Windows 8 be available?  If so, will installing WinTMC on a Windows 8 workstation work?

 

ThinManager is compatible with both Windows 8 and Server 2012.  

We have successfully tested the most current release (2.2.0.1) of WinTMC on Windows 8.  You may download it here:

http://downloads.thinmanager.com/Files/WinTMCInstall.zip

-TM

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Tom Jordan

V.P. of Marketing - Automation Control Products