MailBag Friday (#42)

Every Friday, we dedicate this space to sharing solutions for some of the most frequently asked questions posed to our ThinManager Technical Support team.  This weekly feature will help educate ThinManager Platform users and provide them with answers to questions they may have about licenses, installation, integration, deployment, upgrades, maintenance, and daily operation.  Great technical support is an essential part of the ThinManager Platform, and we are constantly striving to make your environment as productive and efficient as possible.

 

We recently added an EloGraphics E719160 touchscreen to our ThinManager system and are having an issue.  The unit responds to touches, but does not respond to the calibration utility?  Will ThinManager work with this touchscreen client?

When using a USB touchscreen device, you need to unplug any other USB devices that might be plugged in. After successfully calibrating the unit, you can then plug your other USB devices into the unit.

-TM

_________________                       

 

I am currently designing a system in which we’re planning on using ACP ThinManager with three operator thin clients in a Control Room.  Since environmental factors wont be a concern, can we use commercial grade HP thin clients with Windows 7 Embedded?   Are these devices compatible with ThinManager?

An HP box may work with ThinManager if we support the chipsets. http://www.thinmanager.com/kb/index.php/ThinManager_Supported_Hardware is a list of hardware we have tested.

It doesn’t matter what their embedded OS is. They will need to be set to PXE Boot/Boot from LAN. They will then download the ThinManager firmware and run the ThinManager OS in RAM.

http://www.thinmanager.com/kb/index.php/ThinManager_and_PXE_Boot is a Knowledge Base article on PXE boot.

-TM  

________________                  

   

We are currently running multiple ThinManager servers at our facility and your product works great!  I do, however, have a question…

We have two pairs of ThinManager controlling multiple thin clients and each pair consists of a primary and backup.  I would like to merge all of the managed clients on to a single pair, with thin clients running on both. How do I copy the “group settings” from the one pair to the other?

If you want to ‘merge’ two existing ThinManager Installations, you will have to go in and manually add the thin clients on the server. There is no method to append your existing ThinManager Installation.

-TM

_________________                       

 

When using the VMware VCenter function within ThinManager a display client can connect to a Virtual Machine, is it possible to use a thin client connected to a virtual machine running Windows NT?

Windows NT (Windows 3.1 – 4.0) is not supported.  Please see the Compatibility Matrix for a list of supported versions and operating systems:

http://www.thinmanager.com/kb/index.php/Compatibility_Matrix

-TM  

__________________________________________

 

To view our “Tips & Gems” video tutorials, visit our video links page here.

To review cost savings of using the ThinManager Platform, visit our ROI Calculator here.

To read about successful ThinManager Platform deployments, visit here.

To see when the next ThinManager 2-Day Training Session is being offered, visit here.

Tom Jordan

V.P. of Marketing - Automation Control Products