MailBag Friday (#16)

Every Friday, we dedicate this space to sharing solutions for some of the most frequently asked questions posed to our ThinManager Technical Support team.  This weekly feature will help educate ThinManager users and provide them with answers to questions they may have about licenses, installation, integration, deployment, upgrades, maintenance, and daily operation.  Great technical support is an essential part of the ThinManager platform, and we are constantly striving to make your environment as productive and efficient as possible.

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The Benefits of Shadowing Clients

Here at ACP, we have been working tirelessly to discuss and promote the important distinctions between ThinManager and the competition.   The most prevalent of those distinctions is that while other centralized management solutions manage the server, ThinManager manages the clients as well as their connections to the server.  A prime example of this is the Shadowing feature, which is perhaps the most used ThinManager function by customers as well as integrators.

Shadowing is a function that allows an authorized user to view what is running on a remote client from anywhere using a number of methods with just one simple mouse click or keystroke.  For most system engineers, using Shadowing from their Control Room is the most common usage, as well as being simple and convenient to deploy.  This useful feature greatly reduces the time between an operator reporting a problem and an administrator being able to review the current session.   Now an engineer or administrator can simply view the individual session currently running at any client in the facility without having to leave the Control Room.  With Shadowing, it now takes minutes to review a problem client or session instead of hours.

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MailBag Friday (#15)

Every Friday, we dedicate this space to sharing solutions for some of the most frequently asked questions posed to our ThinManager Technical Support team.  This weekly feature will help educate ThinManager users and provide them with answers to questions they may have about licenses, installation, integration, deployment, upgrades, maintenance, and daily operation.  Great technical support is an essential part of the ThinManager platform, and we are constantly striving to make your environment as productive and efficient as possible.

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Monthly Integrator Spotlight

Stacking up the Benefits:  ThinManager and Rockwell Automation

For nearly thirty years, ESE, Inc, the Engineering Solutions Experts, has seen continuous growth in plant automation engineering.  Headquartered in Marshfield, Wisconsin, ESE specializes in Rockwell solutions for global food and beverage manufacturers. Yet, after years of providing support and upgrades, it became apparent that there was a missing piece to the puzzle.  That piece turned out to be ThinManager.

Contacted by a major cheese processing plant in California, ESE was brought in to upgrade their existing processes with a combination of modern hardware and a Rockwell Automation FactoryTalk View SE distributed SCADA system.  They replaced the older PanelView terminals that were on the factory floor with Allen-Bradley 200R VersaView Industrial PCs, as well as a legacy RSView32 SCADA system to give them more computing power and greater flexibility.

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MailBag Friday (#14)

Every Friday, we dedicate this space to sharing solutions for some of the most frequently asked questions posed to our ThinManager Technical Support team.  This weekly feature will help educate ThinManager users and provide them with answers to questions they may have about licenses, installation, integration, deployment, upgrades, maintenance, and daily operation.  Great technical support is an essential part of the ThinManager platform, and we are constantly striving to make your environment as productive and efficient as possible.

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ThinManager Q & A

Managing a Municipality

We recently sat down with Ken Osborne, the SCADA Systems Coordinator for Pinellas County Utilities and discussed what it takes to keep the water flowing for over one million people in the Tampa Bay area.

Q –  “How long have you been with the Pinellas County Utilities?”

A –  “Thirty three years”

Q –  “What did the system look like 33 years ago?”

A –  “There wasn’t a system. In about 1995, we installed a VMS based Opto 22 system for all of Pinellas County, which at the time, was four main facilities plus 300 pumps and offsite stations. After Y2K happened, when we saw that our software was not working properly, we started converting over to Wonderware and we completed our first site deployment with ThinManager on an upgrade to a Terminal Server environment with Wonderware.”

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Stacking up the Benefits: Download ThinManager and Rockwell Automation

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For nearly thirty years, ESE, Inc, the Engineering Solutions Experts, has seen continuous growth in plant automation engineering. Headquartered in Marshfield, Wisconsin, ESE specializes in Rockwell solutions for global food and beverage manufacturers. Yet, after years of providing support and upgrades, it became apparent that there was a missing piece to the puzzle. That piece turned out to be ThinManager.

Contacted by a major cheese processing plant in California, ESE was brought in to upgrade their existing processes with a combination of modern hardware and a Rockwell Automation FactoryTalk View SE distributed SCADA system. They replaced the older PanelView terminals as well as a legacy RSView32 SCADA system that were on the factory floor with Allen-Bradley 200R VersaView Industrial PCs to give them more computing power and greater flexibility.

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Where is the Real Return on Thin Client Investment?


Everything you read about thin clients, zero clients, or anything other than a PC will tell you there is a device that is better and saves you more money compared to their competition.  More often than not, these claims are validated by a report paid for by a hardware manufacturer that only talks about their specific client matched up against another client chosen as comparative fodder because they know they can beat it.  These reports are not false, nor are they inaccurate.  They are, however, slanted to omit where the savings really are to paint a far prettier picture.  After all, their first, last, and only reason for commissioning such a report is to sell you their newest hardware release.

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ThinManager 6.0 Service Pack 1 Release Notes

ThinManager 6.0 SP1 Release Notes:

ThinManager build 6002:

-Delete workstation nodes before restoring configuration.

ThinServer build 6003:

-Fix module installation on synced ThinServers.

-PXE server was not correctly stopped/started after restoring configuration.

-Fixed sync of packages that did not exist on both ThinServers.

-Restart tftp thread after restoring configuration when necessary.

-Fix disable of Terminal Server when using DNS.

-Changed queuing to better accommodate Delta V users licensing requirements.

-Fixed installation of firmware from synchronized slave.

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MailBag Friday (#13)

Every Friday, we dedicate this space to sharing solutions for some of the most frequently asked questions posed to our ThinManager Technical Support team.  This weekly feature will help educate ThinManager users and provide them with answers to questions they may have about licenses, installation, integration, deployment, upgrades, maintenance, and daily operation.  Great technical support is an essential part of the ThinManager platform, and we are constantly striving to make your environment as productive and efficient as possible.

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