MailBag Friday (#1)

Every Friday, we dedicate this space to sharing Technical Support emails we have recently received.  Our hope is that this weekly feature will help to educate other ThinManager users and provide them with answers to questions they may have about licenses, installation, integration, deployment, upgrades, maintenance, and daily operation.  Great Technical Support is an essential part of any software product, and we are constantly striving to make your environment as productive and efficient as possible.

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Configuration and Setup for a Terminal

Here at ACP we often speak at great length about all of the amazing features ThinManager has to make your facility more secure and efficient.  But while perusing our blog archives, I realized that perhaps we have neglected explaining the basics and have placed the cart before the horse.   So I have decided to dedicate this week to explaining one of the most basic processes necessary to implementing ThinManager – setting up a ThinManager ready thin client.

Terminal Configuration Wizard

To connect a new terminal to your ThinServer, you must first set the basic configuration via DHCP or via a static IP.  Once the server and the terminal are communicating with each other, it is just a matter of clicking the appropriate selection boxes as you navigate the Terminal Configuration Wizard

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ThinManager Platform 6 Now Shipping

News Release

For Immediate Release: May 3, 2012

ACP ThinManager Platform 6 Now Shipping



ALPHARETTA, GEORGIA—ACP (Automation Control Products), a worldwide leader in the automation industry that provides full-feature centralized thin client and terminal server management software, has released its new ThinManager Platform 6 software. This release will continue to build on ACP’s ThinManager platform for the industrial automation sector by centralizing management of all user applications and resources.  This release has several new functions and features iTMC, which allows any Apple iPad to run as a portable, wireless thin client, as well as worldwide remote access capability and improved support for a wide range of hardware and components.  The new version can be downloaded via the following link:

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How Does Citrix Compare to ThinManager?

With the completion of the ThinManager 6.0 Launch & Training event, we are gearing up for the inevitable landslide of reviews and requests that follow a successful launch.  Some people are just hearing about ThinManager for the first time, while long-term end users are making plans for upgrading the ThinManager centralized management platform currently running in their facility.  One of the most common questions we are asked is, “Why do I need ThinManager if I already have another centralized management solution running my daily operations?”

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ThinManager 6.0 Launch Event Raises the Bar

Ready for Launch!
From the moment the music started and the partition wall was removed in a backlit shroud of darkness, attendees of the ThinManager 6.0 Launch Event started thinking that this was not going to be a typical expo event.  Less than 10 minutes later as the lights came up on a large room filled with rocket shaped display booths and more technology than they could shake a stick at, that feeling was confirmed.

Immediately following, Matt Crandell, CEO of Automation Control Products, took to the stage and clearly conveyed the magnitude of this event to a packed house.  There would be no product pitch or chest thumping because the ThinManager platform could stand alone without a need for bells and whistles.  There would be no “dead time” or aimless wandering because there was something for everyone regardless of the time of day.  And most importantly, there would be ample opportunity for everyone to experience a true interactive environment.  “The best way to explain the product is to put it in people’s hands and let them experience it for themselves,” said Crandell.

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ThinManager_60_XLi

ThinManager 6.0 What You Need to Know (#6)

Over the next month, we will be spotlighting some of the new features being introduced with the release of ThinManager 6.0, as well as improvements to existing features. With so many additions and advancements to our thin client management platform over the last year, we felt it was important to give you a detailed look at what ThinManager 6.0 brings to the table:

The Little Things

My grandmother was fond of the expression “the devil is in the details”.  Over the years I have heard that same expression used over and over again in many different forms, but it always means the same thing.  Most ideas have value, but it is the execution of each part of the idea that is the difference between success and failure.  After all, anyone can have an amazing idea, but implementation of that idea into a form that is easy to understand and use is what makes it accessible and approachable by the masses.  If it only makes sense to you, then even your best idea is of very little value to the person standing next to you.

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ThinManager 6.0 What You Need to Know (#5)

Over the next month, we will be spotlighting some of the new features being introduced with the release of ThinManager 6.0, as well as improvements to existing features. With so many additions and advancements to our thin client management platform over the last year, we felt it was important to give you a detailed look at what ThinManager 6.0 brings to the table:

Firmware Packages

In today’s fast paced business world, companies are releasing updates, upgrades, and patches quicker and more frequently than ever before. With a multitude of different hardware manufacturers and software developers in the modern marketplace, it is both necessary and maddening to have to keep up with the constant wave of changes required to keep everything tied into your network up to date and running smoothly.

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module_support

ThinManager 6.0 What You Need to Know (#4)

Over the next month, we will be spotlighting some of the new features being introduced with the release of ThinManager 6.0, as well as improvements to existing features. With so many additions and advancements to our thin client management platform over the last year, we felt it was important to give you a detailed look at what ThinManager 6.0 brings to the table:

COMP Support

Within the ever growing world of consumers, there is a consistent offer made by companies far and wide that usually looks something like this:

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logo-itmc

ThinManager 6.0 What You Need to Know (#3)

Over the next month, we will be spotlighting some of the new features being introduced with the release of ThinManager 6.0, as well as improvements to existing features. With so many additions and advancements to our thin client management platform over the last year, we felt it was important to give you a detailed look at what ThinManager 6.0 brings to the table:

iTMC

As we draw closer to the ThinManager 6.0 Launch Event, there is a lot of discussion about what new feature people are most looking forward to seeing in action, and while there are many items making the list, the single most anticipated thing isn’t a feature or a module or a system upgrade…it is a downloadable app.

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TermSecure

ThinManager 6.0 What You Need to Know (#2)

Over the next month, we will be spotlighting some of the new features being introduced with the release of ThinManager 6.0, as well as improvements to existing features. With so many additions and advancements to our thin client management platform over the last year, we felt it was important to give you a detailed look at what ThinManager 6.0 brings to the table:

TermSecure

ThinManager originally released TermSecure years ago during the ThinManager 3.0 launch.  Since then, it has become a favorite of end users, integrators, and many people in the ACP office.  Originally offered as an additional module for added security, it has evolved into a “must have” feature for any industrial location or application.

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