{"id":1018,"date":"2012-06-29T14:59:58","date_gmt":"2012-06-29T14:59:58","guid":{"rendered":"http:\/\/blogs.thinmanager.com\/thinclients\/?p=1018"},"modified":"2012-07-27T14:59:41","modified_gmt":"2012-07-27T14:59:41","slug":"mailbag-friday-8","status":"publish","type":"post","link":"https:\/\/blogs.thinmanager.com\/thinclients\/?p=1018","title":{"rendered":"MailBag Friday (#8)"},"content":{"rendered":"

\"\"Every Friday, we dedicate this space to sharing solutions for some of the most frequently asked questions posed to our ThinManager Technical Support team. \u00a0This weekly feature will help educate ThinManager users and provide them with answers to questions they may have about licenses, installation, integration, deployment, upgrades, maintenance, and daily operation. \u00a0Great technical support is an essential part of the ThinManager platform, and we are constantly striving to make your environment as productive and efficient as possible.<\/p>\n

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Q-<\/strong>\u00a0We recently upgraded to ThinManager 6.0 and I have 2 Arista 7824-ACP bricks that share a mouse and a keyboard.\u00a0 Since the upgrade I cannot get them to share the keyboard and mouse.\u00a0 Prior to the upgrade the firmware rev was 5.0 .\u00a0 Now in the firmware window it says default and underneath it is \u201cwill run 6\u201d.\u00a0 Can you please tell me what I need to do to make this work?<\/em><\/p>\n

 <\/p>\n

A –<\/strong>\u00a0Try removing the modules, rebooting the thin clients, then re-adding the modules, making sure the IP addressing is correct. \u00a0It works on a fresh configuration. The upgrade may not have upgraded the module correctly. \u00a0 You can find more information at:<\/p>\n

http:\/\/www.thinmanager.com\/technotes\/01_Intro\/Manual60\/TM6_Chapter18_Multiple%20Monitors.pdf<\/a><\/p>\n

-TM<\/p>\n

__________________<\/p>\n

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Q –<\/strong>\u00a0I was just curious as to whether or not there was 64 bit support on ThinManager 4.0.<\/em><\/p>\n

 <\/p>\n

A –<\/strong>\u00a0There is not a 64-bit version of ThinManager 4.0, but the 32-bit version will run on x64 operating systems.<\/p>\n

-TM<\/p>\n

______________________<\/p>\n

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 <\/p>\n

Q –<\/strong>\u00a0I am having an issue with a thin client. \u00a0It\u00a0will randomly “restart\/reboot” several times before staying on\u00a0but no display clients will connect. \u00a0It just\u00a0shows a blue screen with thinmanager logo in bottom right. \u00a0It is an older thin client than what we normally use, but shouldn’t it still work?<\/em><\/p>\n

 <\/p>\n

A –<\/strong>\u00a0If you are using ThinManager 6.0 the\u00a0thin client is probably set to use Package 6. \u00a0If so, try it as Package 5 as some older units can’t handle Package 6. \u00a0Our new firmware release allows thin clients running both package 5 and package 6 to operate within a 6.0 environment. \u00a0For more information, please review the following:<\/p>\n

http:\/\/www.thinmanager.com\/technotes\/12_Misc\/Packages.pdf<\/a><\/p>\n

\n

-TM<\/p>\n

______________________<\/p>\n

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 <\/p>\n","protected":false},"excerpt":{"rendered":"

Every Friday, we dedicate this space to sharing solutions for some of the most frequently asked questions posed to our ThinManager Technical Support team. \u00a0This weekly feature will help educate ThinManager users and provide them with answers to questions they may have about licenses, installation, integration, deployment, upgrades, maintenance, and daily operation. \u00a0Great technical support […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[22,59],"tags":[48,36,47,55,14,3,77,46,30],"class_list":["post-1018","post","type-post","status-publish","format-standard","hentry","category-education","category-real-world-thinmanager","tag-acp","tag-industrial-software","tag-industrial-solutions","tag-ipad","tag-terminal-server","tag-thin-client","tag-thin-client-management","tag-thin-client-manager","tag-thinmanager"],"_links":{"self":[{"href":"https:\/\/blogs.thinmanager.com\/thinclients\/index.php?rest_route=\/wp\/v2\/posts\/1018","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.thinmanager.com\/thinclients\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.thinmanager.com\/thinclients\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.thinmanager.com\/thinclients\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.thinmanager.com\/thinclients\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1018"}],"version-history":[{"count":16,"href":"https:\/\/blogs.thinmanager.com\/thinclients\/index.php?rest_route=\/wp\/v2\/posts\/1018\/revisions"}],"predecessor-version":[{"id":1032,"href":"https:\/\/blogs.thinmanager.com\/thinclients\/index.php?rest_route=\/wp\/v2\/posts\/1018\/revisions\/1032"}],"wp:attachment":[{"href":"https:\/\/blogs.thinmanager.com\/thinclients\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1018"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.thinmanager.com\/thinclients\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1018"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.thinmanager.com\/thinclients\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1018"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}