{"id":2034,"date":"2013-02-01T14:28:59","date_gmt":"2013-02-01T14:28:59","guid":{"rendered":"http:\/\/blogs.thinmanager.com\/thinclients\/?p=2034"},"modified":"2014-09-15T09:03:21","modified_gmt":"2014-09-15T13:03:21","slug":"mailbag-friday-33","status":"publish","type":"post","link":"https:\/\/blogs.thinmanager.com\/thinclients\/?p=2034","title":{"rendered":"MailBag Friday (#33)"},"content":{"rendered":"

\"\"<\/a>Every Friday, we dedicate this space to sharing solutions for some of the most frequently asked questions posed to our ThinManager Technical Support team. \u00a0This weekly feature will help educate ThinManager Platform users and provide them with answers to questions they may have about licenses, installation, integration, deployment, upgrades, maintenance, and daily operation. \u00a0Great technical support is an essential part of the ThinManager Platform, and we are constantly striving to make your environment as productive and efficient as possible.<\/p>\n

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We just revised our thinclient naming standard to allow for more\u00a0descriptive names, but notice the name is “trimmed” in the sessions tab\u00a0view. \u00a0This appears to be consistent with the way Microsoft displays in their\u00a0Remote Desktop Services Manager interface too. \u00a0Do you know if it is\u00a0possible to change something in the registry so that the full client name\u00a0is displayed, or are these interfaces limited to the apparent 15 \u00a0character\u00a0length?<\/em><\/p>\n

The 15 character limit is a hard limit imposed by Microsoft. ThinManager\u00a0does not impose this limit when naming a thin client but due to the hard\u00a0limit, names greater than 15 characters will be truncated. \u00a0What you saw in ThinManager was polled directly from the Remote Desktop\u00a0Session Host Server. If you want your ThinManager names to coincide with\u00a0your Remote Desktop Services Manager Names, then you would need to truncate them on the\u00a0ThinManager side.<\/strong><\/p>\n

-TM \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/strong><\/span><\/p>\n

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I have a P&F Barcode Scanner that connects to a ThinManager Ready thin client. <\/em>What ThinManager settings are required using ThinManager 4.0?<\/em><\/p>\n

I want to use the scanner like a keyboard wedge.\u00a0 The scanner has a serial module that plugs into COM2 on the thin client. \u00a0<\/em>Com2 settings on terminal server match barcode scanner serial settings. \u00a0<\/em>I tried the RDP Serial Redirection Module, but not having any luck. \u00a0Any ideas?<\/em><\/p>\n

If it is a serial device that plugs into a RS-232 port, you need to add the RDP Serial Redirection module, plug the scanner into a COM port on the client, and restart the terminal. \u00a0<\/strong>Open the scanner program in the session and point to the correct COM port. The thin client COM port will be mapped so referencing COM 2 will give you the data from the thin client’s COM 2, for example.<\/strong><\/p>\n

-TM \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0<\/strong><\/span><\/p>\n

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I set-up non-standard\u00a0DHCP\u00a0where ThinManager assigns the\u00a0IP\u00a0address from a range.\u00a0 It appears that ThinManager retains the\u00a0IP\u00a0address and terminal assignment based on thin client box MAC address, which is exactly what\u00a0I want.\u00a0\u00a0During my testing, I’ve been swapping thin client boxes on the same\u00a0ethernet\u00a0cable to test display clients, drive mapping, etc. \u00a0<\/em>Most of the time, when I\u00a0do the swap,\u00a0the box is assigned\u00a0its\u00a0IP\u00a0address quickly, but occasionally, I encounter the following error:<\/em><\/p>\n

PXE-E51: “No\u00a0DHCP\u00a0offers were received<\/em><\/strong><\/p>\n

The only way I’ve been able to resolve the error is to backup the ThinManager configuration, restore from an earlier backup, then restore the latest configuration back.\u00a0 I can’t pinpoint any specific event that occurs before the\u00a0PXE\u00a0boot stops working.\u00a0 All firewalls are disabled, as we’re on a plant floor network that doesn’t connect to theinternet.\u00a0 I have two Dell servers acting as terminal servers and\u00a0running ThinManager in a mirrored configuration, and I\u00a0use\u00a0SmartSession\u00a0for nearly all of my display clients. \u00a0<\/em>How can we get around this problem?<\/em><\/p>\n

You can overcome the error by restarting the ThinServer Service:<\/strong><\/p>\n

Start > run > cmd > net stop ThinServer > net start ThinServer\u00a0<\/strong><\/em><\/div>\n

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<\/strong><\/em>Note: this will cause a role reversal within ThinManager as the master is determined by the greatest ThinServer uptime. If you want to keep your roles as they are, run the aforementioned commands first on the primary, then on the secondary.<\/strong><\/div>\n
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-TM \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/strong><\/span><\/p>\n<\/div>\n

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I am currently testing using the WinTMC<\/a> client on my laptop and keep receiving the following prompt:<\/em><\/p>\n

<\/em>Enter Terminal Creation Password<\/em><\/strong><\/p>\n

I\u2019ve double checked all the passwords I\u2019ve set on the ThinManager Server but none work.<\/em><\/p>\n

Any help on this would be great.<\/em><\/p>\n

Right-click on your server name next to the green thinman icon in ThinManager an select Modify.\u00a0 Click “next” so that you’re now on the Unknown Terminals page.\u00a0 If ‘Require Password on Unknown Terminals’ is selected, you can either deselect it or change the password so that you can get that WinTMC terminal connected.<\/strong><\/p>\n

-TM<\/strong><\/p>\n

__________________________________________<\/strong><\/p>\n

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To review cost savings of using the ThinManager Platform, visit our ROI Calculator\u00a0here<\/a>.<\/strong><\/p>\n

To read about successful ThinManager Platform deployments, visit\u00a0here<\/a>.<\/strong><\/p>\n

To see when the next ThinManager 2-Day Training Session is being offered, visit\u00a0here<\/a>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Every Friday, we dedicate this space to sharing solutions for some of the most frequently asked questions posed to our ThinManager Technical Support team. \u00a0This weekly feature will help educate ThinManager Platform users and provide them with answers to questions they may have about licenses, installation, integration, deployment, upgrades, maintenance, and daily operation. \u00a0Great technical […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[22,59],"tags":[171,172,116,149,109,3,124,30,33],"class_list":["post-2034","post","type-post","status-publish","format-standard","hentry","category-education","category-real-world-thinmanager","tag-dell","tag-dhcp","tag-microsoft","tag-pxe","tag-remote-desktop-services","tag-thin-client","tag-thin-clients","tag-thinmanager","tag-wintmc"],"_links":{"self":[{"href":"https:\/\/blogs.thinmanager.com\/thinclients\/index.php?rest_route=\/wp\/v2\/posts\/2034","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.thinmanager.com\/thinclients\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.thinmanager.com\/thinclients\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.thinmanager.com\/thinclients\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.thinmanager.com\/thinclients\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2034"}],"version-history":[{"count":23,"href":"https:\/\/blogs.thinmanager.com\/thinclients\/index.php?rest_route=\/wp\/v2\/posts\/2034\/revisions"}],"predecessor-version":[{"id":2059,"href":"https:\/\/blogs.thinmanager.com\/thinclients\/index.php?rest_route=\/wp\/v2\/posts\/2034\/revisions\/2059"}],"wp:attachment":[{"href":"https:\/\/blogs.thinmanager.com\/thinclients\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2034"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.thinmanager.com\/thinclients\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2034"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.thinmanager.com\/thinclients\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2034"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}