MailBag Friday (#3)

Every Friday, we dedicate this space to sharing Technical Support emails we have recently received.  Our hope is that this weekly feature will help to educate other ThinManager users and provide them with answers to questions they may have about licenses, installation, integration, deployment, upgrades, maintenance, and daily operation.  Great Technical Support is an essential part of any software product, and we are constantly striving to make your environment as productive and efficient as possible.

 

 

Hi guys,

We have a customer that is looking to confirm that the WinTMC installation is supported in Windows 7. Can you let me know if the current 2.1.0.5 version is supported in Win7?

Thanks,

Doug

 

 

Yes, make sure the firewall is open.

-TM

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Hello,

I am trying to get the ThinManager system set up at my site and have a few questions. First question is when I try and use the iPad “ThinManager” app I am unable to connect to my ThinManager server. The error I encounter is “Connection failed because Socket Error”. The next problem is that we have all Devon IT thin clients which can use the PXE boot to connect, However when I put them on the real network the default Microsoft PXE server that we use overrides the ThinManager PXE server. Is there a way in the ThinManager software to force primacy on a specific ip range? Last but not least I am not sure how exactly to set up a client to open a specific program instead of running a full RDP session. If someone can clear up these issues for me I would appreciate it.

Respectfully,

Jesse M

 

 

Do you have the proxy service installed and running?  You can download it from here: http://www.thinmanager.com/ios/iosProxy1.php if you haven’t already.

 

There is no way for PXE responses to be prioritized.  The thin client will try to connect to the first valid response that it gets.  You can set ThinManager to only respond to clients it knows about, but I’m unaware of a way to setup other PXE servers to do the same.   If you need the other PXE server you can set up ThinManager and your thin clients on one subnet and the other PXE server on another subnet.  Otherwise, if you don’t need it, it would be easiest if you just disabled the other PXE server.

 

To get a thin client to launch an initial program using display clients:

http://www.thinmanager.com/technotes/01_Intro/Manual60/TM6_Chapter13_Display%20Clients.pdf

-TM

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Hi,

Our customer would like to know if their license can be used to add another display terminal server to their primary node.  They currently only have one display terminal server on this node.

Are there any further details you require in order to confirm this?

Thanks,

 

Colin B

 

 

 

They can add terminal servers to their system with no change to ACP licensing. We license terminals, not the terminal connections.

-TM

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Hello,

I downloaded ThinManager 6.0 on your web site and I want to know if our license 5.0 will work with the 6.0 version.

MARC R

 


 

 

 

Yes it will.  You will need to reactivate your license with the new installation IDs though once you have 6.0 installed.  You can find the new installation IDs under Install > Licenses in ThinManager.

-TM

 

Tom Jordan

V.P. of Marketing - Automation Control Products