MailBag Friday (#32)

Every Friday, we dedicate this space to sharing solutions for some of the most frequently asked questions posed to our ThinManager Technical Support team.  This weekly feature will help educate ThinManager Platform users and provide them with answers to questions they may have about licenses, installation, integration, deployment, upgrades, maintenance, and daily operation.  Great technical support is an essential part of the ThinManager Platform, and we are constantly striving to make your environment as productive and efficient as possible.



I have a WYSE S10 thin client that I am intending to do some testing with Thin Manager.  I am having trouble configuring the network connection to reach my server running the Thin Manager application.   The Thin Client boots up and obtains an IP address for the client via DHCP.  But, I am not able to connect to my server to select my terminal configuration.

I can configure a specific instance of an RDP connection from the thin client to the server and access the server direct, so I know I can access the server on the network.  Do you have an instruction/guidance document for the network setup for the WYSE S10 client? 


Even though that Wyse is not a ThinManager Ready thin client, you can just set set up the PXE server within ThinManager and use it. 

Chapter 11 of the manual discusses the configuration of the PXE server.




I am looking to replace my current monitor management solution and read about your MultiMonitor feature.  In our current facility, most of our PCs have up to 4 Monitors and our configuration is such that every time an application is launched it is started at a predefined place on a predefined Monitor in a predefined size.

Is this basic requirement covered by Thin Manager?


Our system is flexible. You can use either method, depending on what suits you. PCs only let you do method #2.


1) You can have 4 monitors and have each monitor run a separate session that is the size of the monitor. Each application will open filling that screen.  This allows you to use standard size applications but you will need to run and license multiple applications.


2) You can have multiple monitors and have them merged into one desktop. This allows you to run a single application.  You would need to configure your application to use the larger desktop and have the windows launch in the different quadrants (0,0 ; 1025,0 ; 769,0 ; 1025, 769 for example)




I added a Cisco router and switch to a subnet where I have two terminals running Wonderware sessions. Now the terminals display the message “can not contact server <IP address>”.

All other PCs, etc on the same subnet (VLAN) can connect to the servers, I suspect the router may be blocking broadcast (or multicast) information required by the terminals but don’t know how to solve the issue. I entered the router address in the terminal IP configuration but did not make any difference.

Can you please help.


Make sure these ports are open…




We are having an issue where users assigned to a Term Secure User Group do not have any Term Secure Access Groups associated with them.  Is there an easy solution to fix this? 


To assign an Access Group to a User Group: Right click on the User Group > Modify > Permissions >
Place the Security Group from the left side into the “Member of” section on the right > OK > Finish.




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Tom Jordan

Marketing Lead for ThinManager - A Rockwell Automation Technology