MailBag Friday (#37)

Every Friday, we dedicate this space to sharing solutions for some of the most frequently asked questions posed to our ThinManager Technical Support team.  This weekly feature will help educate ThinManager Platform users and provide them with answers to questions they may have about licenses, installation, integration, deployment, upgrades, maintenance, and daily operation.  Great technical support is an essential part of the ThinManager Platform, and we are constantly striving to make your environment as productive and efficient as possible.



I have multiple servers running Rockwell RSView, ThinManager, and Domain Controller all under ESXi VMware.   I would like to connect a printer and print out tickets at one of my thin client stations.  I have heard that I can connect the printer to the USB port and I have heard that I have to use a networked printer.  The thin clients are supplied by Arista and they suggested that I contact you for the answer.  I would prefer local USB printing as it is easier to troubleshoot.  Is it possible to do in my current network environment?


The only way to print directly from the thin client is via a parallel port on the device using the Local Print Module.  If you use the local print module, you will have to specify the printer driver name as defined in Windows in the properties page for the printer.

You may install a USB printer onto your terminal server as a “Network  Printer” which will allow access to everyone.

Additionally, if these options don’t work you could use a USB to Ethernet converter to share the printer across the network and physically move your printer closer to the thin client.

Please see the enclosed 2 articles for details on printing from thin clients:





I am currently running ThinManager 6.0 and have been having issues with a thin client mouse that is very sensitive and moves very fast with the slightest touch.  It is a USB mouse on a virtually indestructible keyboard.  Can you tell me how to correct this and how to slow down the mouse travel?


It could be that it is a very accurate mouse by design.

There are some registry settings that can be changed to affect the mouse rate acceleration; a setting of 0 would totally disable mouse acceleration:





We are looking to purchase ACP ThinManger and deploy it in our facility but are currently using a PXE server for our PCs.  Is there a way to use 2 PXE servers on the same LAN, or would we have to build a new LAN for ThinManager ?


PXE Boot Requests broadcast across a single subnet. To use the ThinManager PXE Server and an existing PXE Server at the same time, you would need to setup multiple subnets.




I want to use the ThinManager MultiMonitor feature via a single video output thin client using USB to VGA adaptors and saw that this was possible via an article in your KnowledgeBase.  What wasn’t 100% clear through the KB article was whether we could attach the USB-VGA adapters through a USB hub – has this been tested at all?


This has been tested and will work.  However, we recommend you use a POWERED USB Hub to use multiple adapters.




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Tom Jordan

Marketing Lead for ThinManager - A Rockwell Automation Technology