MailBag Friday (#6)

Every Friday, we dedicate this space to sharing Technical Support emails we have recently received.  Our hope is that this weekly feature will help to educate other ThinManager users and provide them with answers to questions they may have about licenses, installation, integration, deployment, upgrades, maintenance, and daily operation.  Great Technical Support is an essential part of any software product, and we are constantly striving to make your environment as productive and efficient as possible.



 I recently implemented a ThinManager 5 XLi solution at a customer’s plant. They purchased another set of five connections and thin clients and were shipped with the software for ThinManager 6. Are the ThinManager 5 licenses upgradeable to ThinManager 6? What will they gain by upgrading to ThinManager 6? And finally, what does the upgrade process entail?

 Thank you,

-Patrick M.




If you purchased COMP Support with your initial ThinManager 5.0 XLi install then you receive the upgrade to ThinManager 6.0 XLi for free.  If you are not currently enrolled in COMP Support, you can still purchase the upgrade.

By upgrading to ThinManager 6.0XLi you get access to many new features including iTMC, which allows you to run your HMI anywhere in the plant using your iPad, and the USB-to-VGA support so that single monitor thin clients can use a MultiMonitor display.  For a complete list of new and upgraded features, please refer to the following document:

To complete the upgrade, just install the new ThinManager over the old ThinManager and re-activate the Master License.






 I am having an audio problem.  If I access the server with my laptop via an RDP session the audio works correctly.  But if I access an application directly through the thin client (Arista 5824) it does not deliver any audio.  How do fix this?

 Thank You,

 Stephen F.



To get the sound to work on the Arista 5824 you need to change a BIOS setting.  Just follow the following directions:

1.  Reboot the 5824

2.  Hit the DELETE button to get into the BIOS.

3.  Go to Advanced Chipset Properties.

4.  Scroll down to the sound setting. It is ONCHIP SOUND on the 6824.

5.  Change it from DISABLED to AUTO (or Enabled if that is an option)

6.  Save the settings and close it, allowing it to reboot.

7.  Make sure the Universal Sound Module is loaded, and a desktop.

8.  The sound should play when the desktop loads. Any sound item in Control Panel > Sounds that has a sound icon should also play.





 I’m looking to see which module to use for a 3M MicroTouch serial touch screen, if any.  Chipset is EX II 1000SC with Windows drivers named TouchWare from 3M.


-Tim P.




ThinManager supports the MicroTouch touchscreen module.  You can refer to this technote for installation questions:





Tom Jordan

Marketing Lead for ThinManager - A Rockwell Automation Technology