MailBag Friday (#45)

Every Friday, we dedicate this space to sharing solutions for some of the most frequently asked questions posed to our ThinManager Technical Support team.  This weekly feature will help educate ThinManager Platform users and provide them with answers to questions they may have about licenses, installation, integration, deployment, upgrades, maintenance, and daily operation.  Great technical support is an essential part of the ThinManager Platform, and we are constantly striving to make your environment as productive and efficient as possible.


We have a repeating video problem that started right after we upgraded to ThinManager 6.0.  We have an Advantech 3072 thin client, with one of the 6200 graphics cards fitted.  If we run the two displays at 1920 x 1080 we see 16bit color, but if the displays are spanned, then its dropping to 8bit.  Do you know if this is down to a lack of memory on the graphics card, or is it a limitation of ThinManager 6 ?

Sounds like it is a known problem with Server 2003. There is a Microsoft patch for it at:


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