MailBag Friday (#38)

Every Friday, we dedicate this space to sharing solutions for some of the most frequently asked questions posed to our ThinManager Technical Support team.  This weekly feature will help educate ThinManager Platform users and provide them with answers to questions they may have about licenses, installation, integration, deployment, upgrades, maintenance, and daily operation.  Great technical support is an essential part of the ThinManager Platform, and we are constantly striving to make your environment as productive and efficient as possible.



We recently deployed ThinManager and want to configure our control room with two thin clients, each using 5 monitors (4 standard size TFT and 40″ TFT above). We want to have 1 InTouch display client spread across the 4 TFT screens.

Is it possible to get ThinManager to spread one display client across 4 screens similar to the extended desktop feature within windows? If so, is there any special client or hardware needed?


All you need is a client capable of displaying 5 monitors, for example an Arista BoxPC 238D, and a ThinManager MultiMonitor license.  MultiMonitor is included with ThinManager XLi licenses.

You can set the monitors up in any orientation that you want and broken up into any session layout that you want.  So four screens across the bottom with a single spanned session and one at the top with its own session is no problem at all.




We are running an older version of ThinManager (2.6) at this time, can I connect a printer to a thin client?


You would connect the printer via parallel port and configure the terminal with the local print module. Please see the enclosed KB articles as well as a copy of the 2.6 Manual.  

Note: Instructions on how to use the Local Print Module are on PDF Page 255





Can ThinManager be used to manage a Wyse ThinOS-based device?  I’ve seen some mention of Wyse S10’s but nothing detailed.


ThinManager can’t manage Wyse thin clients with the Wyse ThinOS, but there are quite a few Wyse models that you can PXE boot with ThinManager.  You just have to enable the PXE server in ThinManager and then enable LAN/PXE boot in the Wyse BIOS.

You can find more information about PXE booting clients in the manual or on our knowledge base, here:




I would like to display 4 separate Advantech 2053GL thin clients on a single 60″ Display,  is this possible with the current software?  If not can this be added to a future release?


We would recommend using the ThinManager Tiling feature. This will allow you to tile 4 separate Display Clients onto one monitor and allow control over each, as well as the ability to make a single Display Client Full Screen.

Tiling may be setup by double clicking on your terminal, adding more than one Display Client, and checking the “Enable Tiling” box on the Terminal Interface Options window in the Terminal Configuration Wizard.




I am currently evaluating your product ThinManager v6.0 with an Astec A3300 terminal.  I would to know if you have a Citrix ICA module version 11 available for your software ?


Our software works will all known versions of Citrix ICA.  Please see our Citrix ICA KB article for further details:




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Tom Jordan

Marketing Lead for ThinManager - A Rockwell Automation Technology