MailBag Friday (#44)

Every Friday, we dedicate this space to sharing solutions for some of the most frequently asked questions posed to our ThinManager Technical Support team.  This weekly feature will help educate ThinManager Platform users and provide them with answers to questions they may have about licenses, installation, integration, deployment, upgrades, maintenance, and daily operation.  Great technical support is an essential part of the ThinManager Platform, and we are constantly striving to make your environment as productive and efficient as possible.


We are in the middle of a system upgrade to Windows Server 2008R2 and Citrix Xenapp 6.5 for our terminal servers in a ThinManager environment.  To test the new system,  I set up an application and have been trying to run it as an application link and I can’t get it to work. I keep getting the following error message:

"Connection Error- The application you are trying to open is currently unavailable"

If I logon on to the desktop without using application link, I can run the program from the run prompt using the same text string and it works.  Any ideas?


The short answer is that ThinManager will function properly using Citrix in a ThinManager environment via Windows Server 2008R2.  Please see the enclosed link for tech notes regarding getting ThinManager and Citrix:




I had initially downloaded a demo version of ThinManager to run it in a test environment with our current HMI and system architecture and have decided to move forward with full deployment but I’m having some issues with applying my new license.  How do I navigate between the demo license, product license, and master license?


Please see the License Activation Article on the ThinManager Knowledge Base for details on how to license and activate the software. You will need to Create a Master License, Populate it with your Product License, then activate:




We are looking into using the TermSecure functionality in ThinManager 6.0 and wanted to layer in RFID cards/ Proximity cards for engineer logins on the floor of our facility.  Are there any hardware manufacturers or card types you would recommend that would work well with ThinManager and not require additional configuration beyond standard Plug & Play?

We currently support the RF readers listed here:

RFIdeas are our current hardware partner, but you should be able to use any login devices that are compatible with the RFIdeas readers.  In this case RFIdeas would know better what cards their hardware would support.




I am trying to setup a terminal, with 2 separate clients.  The first client is running a Rockwell FT View SE client from a server.  The second client is a workstation (PC). 

When configuring the terminal, I can only setup a single user login.  I setup the login to our server application.  As a result, I have to perform a manual login to the workstation.

Is it possible to specify two separate logins within the ThinManager terminal configuration so that I can have the client automatically login to both sessions?


You need to setup an override.

Double click on your terminal > Next until you come to the Display Client Selection Page > Select the Workstation Display Client > Override > Check the Override box in Windows Login Settings and specify your credentials.




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Tom Jordan

Marketing Lead for ThinManager - A Rockwell Automation Technology