Every Friday, we dedicate this space to sharing Technical Support emails we have recently received. Our hope is that this weekly feature will help to educate other ThinManager users and provide them with answers to questions they may have about licenses, installation, integration, deployment, upgrades, maintenance, and daily operation. Great Technical Support is an essential part of any software product, and we are constantly striving to make your environment as productive and efficient as possible.
Tag: industrial software
Configuration and Setup for a Terminal
Here at ACP we often speak at great length about all of the amazing features ThinManager has to make your facility more secure and efficient. But while perusing our blog archives, I realized that perhaps we have neglected explaining the basics and have placed the cart before the horse. So I have decided to dedicate this week to explaining one of the most basic processes necessary to implementing ThinManager – setting up a ThinManager ready thin client.
To connect a new terminal to your ThinServer, you must first set the basic configuration via DHCP or via a static IP. Once the server and the terminal are communicating with each other, it is just a matter of clicking the appropriate selection boxes as you navigate the Terminal Configuration Wizard
How Does Citrix Compare to ThinManager?
With the completion of the ThinManager 6.0 Launch & Training event, we are gearing up for the inevitable landslide of reviews and requests that follow a successful launch. Some people are just hearing about ThinManager for the first time, while long-term end users are making plans for upgrading the ThinManager centralized management platform currently running in their facility. One of the most common questions we are asked is, “Why do I need ThinManager if I already have another centralized management solution running my daily operations?”
ThinManager 6.0 Launch Event Raises the Bar
From the moment the music started and the partition wall was removed in a backlit shroud of darkness, attendees of the ThinManager 6.0 Launch Event started thinking that this was not going to be a typical expo event. Less than 10 minutes later as the lights came up on a large room filled with rocket shaped display booths and more technology than they could shake a stick at, that feeling was confirmed.
Immediately following, Matt Crandell, CEO of Automation Control Products, took to the stage and clearly conveyed the magnitude of this event to a packed house. There would be no product pitch or chest thumping because the ThinManager platform could stand alone without a need for bells and whistles. There would be no “dead time” or aimless wandering because there was something for everyone regardless of the time of day. And most importantly, there would be ample opportunity for everyone to experience a true interactive environment. “The best way to explain the product is to put it in people’s hands and let them experience it for themselves,” said Crandell.
ThinManager 6.0 What You Need to Know (#6)
Over the next month, we will be spotlighting some of the new features being introduced with the release of ThinManager 6.0, as well as improvements to existing features. With so many additions and advancements to our thin client management platform over the last year, we felt it was important to give you a detailed look at what ThinManager 6.0 brings to the table:
The Little Things
My grandmother was fond of the expression “the devil is in the details”. Over the years I have heard that same expression used over and over again in many different forms, but it always means the same thing. Most ideas have value, but it is the execution of each part of the idea that is the difference between success and failure. After all, anyone can have an amazing idea, but implementation of that idea into a form that is easy to understand and use is what makes it accessible and approachable by the masses. If it only makes sense to you, then even your best idea is of very little value to the person standing next to you.
ThinManager 6.0 What You Need to Know (#5)
Over the next month, we will be spotlighting some of the new features being introduced with the release of ThinManager 6.0, as well as improvements to existing features. With so many additions and advancements to our thin client management platform over the last year, we felt it was important to give you a detailed look at what ThinManager 6.0 brings to the table:
Firmware Packages
In today’s fast paced business world, companies are releasing updates, upgrades, and patches quicker and more frequently than ever before. With a multitude of different hardware manufacturers and software developers in the modern marketplace, it is both necessary and maddening to have to keep up with the constant wave of changes required to keep everything tied into your network up to date and running smoothly.
ThinManager 6.0 What You Need to Know (#2)
Over the next month, we will be spotlighting some of the new features being introduced with the release of ThinManager 6.0, as well as improvements to existing features. With so many additions and advancements to our thin client management platform over the last year, we felt it was important to give you a detailed look at what ThinManager 6.0 brings to the table:
TermSecure
ThinManager originally released TermSecure years ago during the ThinManager 3.0 launch. Since then, it has become a favorite of end users, integrators, and many people in the ACP office. Originally offered as an additional module for added security, it has evolved into a “must have” feature for any industrial location or application.
ThinManager 6.0 What You Need to Know (#1)
Over the next month, we will be spotlighting some of the new features being introduced with the release of ThinManager 6.0, as well as improvements to existing features. With so many additions and advancements to our thin client management platform over the last year, we felt it was important to give you a detailed look at what ThinManager 6.0 brings to the table:
USB to VGA
ThinManager now allows you to convert a single monitor thin client to a multi monitor thin client By purchasing a 3rd party adaptor (DL 195 Chipset), you can now convert a single monitor thin client to a dual monitor thin client. Not only is it an inexpensive upgrade, butit also eliminates the need to purchase new thin clients to take advantage of MultiMonitor and MultiSession technology offered by ThinManager.
Real World ThinManager | Part 10
Mining
PROBLEM:
• User interface needed underground in dusty, harsh environment.
SOLUTION:
• Servers installed at ground-level in controlled rooms.
• Thin clients deployed in the mine.
• IT maintains and monitors from the ground-level.
One of the shafts in this mine extends over a mile into the earth into an extremely dusty environment that is particularly hostile to computers. A PC failure meant an hour delay while a replacement is brought down from the surface. The only alternative was to setup a computer shop manned by IT underground. Neither alternative was acceptable.
ThinManager 5.0 XLi to be Released Hot on the Heels of v4.1!
Just last month we announced the March release of ThinManager 4.1 that will include Virtualization management tools and a brand new iPhone app.
This month we are proud to announce the June release of ThinManager 5.0 XLi!
This version of ThinManager will be able to boot thin clients from a wide range of vendors like HP, Wyse, Lenovo and many others. You can check our compatibility list to see what thin clients already work. If you don’t see your model just fill out the MyThinClient form at thinmanager.com and we’ll test your model to see if it will work with the new ThinManager XLi!